Customer Policies
Cancellation & Refund Policy.
Trust starts with transparency. This page explains exactly what happens when plans change — whether you ordered online, enrolled in a workshop, or booked a catering event. Select your service below to read the terms that apply to you.
Boxes · Gourmet Bites · Custom Cakes
Before you order, please note: All products are handcrafted to order in our Calgary commercial kitchen. The terms below are part of this policy and are legally binding upon checkout.
Minimum Order
$35.00 CAD before taxes and carrier fees. Orders below this amount cannot be processed.
Advance Notice
48 hours minimum. Same-day and next-day orders are not available.
Pickup & Shipping
Free local pickup in Calgary. Shipping available. Fresh items: pickup/delivery only.
Production Start
Preparation begins 24 hours before your confirmed date. Cancellation terms apply.
How We Handle Complaints
1
You receive your order
Inspect your order immediately
Check your products upon pickup or delivery. Quality issues must be reported within the critical window below.
2
Critical — 4-hour window
Report any defect within 4 hours
Email info@cateringabeusaleh.ca with clear photos of the defect. Physical return is not required.
3
Internal review
We evaluate your claim
Is the defect demonstrated by photo evidence (our error) — or is it a personal taste preference?
Confirmed Error
You choose:
(A) 100% Store Credit
(B) 10% refund + keep product
(A) 100% Store Credit
(B) 10% refund + keep product
Personal Preference
No Refund or Exchange.
Taste preferences are not covered.
Taste preferences are not covered.